Inbound Call Counsellor

Posted:

Regina Call Centre

Want to work for Canada’s most trusted brand?
CAA Saskatchewan wants you!

CAA Saskatchewan has instilled confidence in Saskatchewan drivers for over 100 years by providing the best Emergency Roadside Assistance in North America. As an inbound call counsellor, you will help to deliver world-class service by responding to CAA Member calls for assistance.

Key Job Responsibilities:
•Professionally respond to inbound member requests for emergency road service.
•Accurately record details regarding member’s location & circumstances into a windows-based database.
•Handle large volume of calls in a positive manner.
•Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services (ERS) and systems.

Experience & Requirements:
•Professional telephone communication skills.
•Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
•Ability to probe and ensure understanding of information provided.
•A common-sense approach to decision-making and analyzing situations.
•Ability to work under pressure while displaying good judgment and composure.
•Basic computer skills.

This position requires flexibility to work 10-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights).

If you are interested in this career opportunity, please email your resume to careers@caask.ca by December 8, 2022.