Member Services Representative - Regina, SK
Full-Time Permanent
Starting Hourly Wage: $17.95, negotiable depending on experience
Want to work for Canada’s most trusted brand? CAA Saskatchewan wants you!
We are seeking an enthusiastic Member Services Representative to provide a world-class experience to our members. This role is being hired as a full-time permanent position and will report to the Office Manager. A comprehensive benefits package is included with this position.
Key Responsibilities:
- Promoting, selling, renewing, and upgrading CAA memberships.
- Assessing members needs to determine the best possible solution through the sale, service or referral of appropriate CAA products, services, and memberships.
- Process SGI Motor License issuing services, including vehicle registrations, renewals, driver licensing, and appointment scheduling.
- Issue license plates, renewals, and related documentation accurately.
- Offering members auto travel services which include tour books, trip routings, maps, and insurance, along with other ancillary products and services as required.
- Perform general administrative tasks, including data entry, file maintenance, record keeping, and processing payments.
Skills & Qualifications:
- High school diploma (Grade 12) or equivalent, with a minimum of 1 year of insurance sales experience
- Valid Auto and/or Travel Insurance Licence required
- Previous experience in customer service or administrative role, preferably in an auto licensing or motor vehicle environment.
- Strong attention to detail, excellent organizational skills, and the ability to multitask effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Axis System.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and colleagues.
- Proven ability to provide exceptional customer service and handle inquiries and complaints in a courteous manner.
This role involves working five days per week, Monday through Saturday, from 9:00 a.m. to 5:30 p.m., with scheduling based on business needs.
Why Join Us?
At CAA Saskatchewan, our Member Services Representatives work together to deliver exceptional care to our members. You’ll be surrounded by colleagues who want you to succeed, leaders who listen, and a workplace that celebrates your contributions.
How to Apply:
If you are interested in this career opportunity, please email your resume to careers@caask.ca
We thank all applicants for their interest; however, only those selected for an interview will be contacted.