Partnership Specialist
Starting Salary: $58,264.02 - $80,598.23 annually
Full-Time Permanent - Regina, SK
About the Role
We’re seeking a detail-oriented, customer-focused CAA Partnership Specialist to help manage and grow our customer loyalty and rewards initiatives. This role supports the daily operations of our loyalty program, assists in executing campaigns and promotions, and ensures that members have a seamless experience from enrollment to redemption.
Key Responsibilities:
- Act as operational lead on our Net Promoter Score close-the-loop process when members provide feedback on partner experiences.
- Act as operational lead on national gift card program, liaising with program providers and internal teams to attain member usage and appropriate fulfilment.
- Partner with demand generation and content teams to create targeted campaigns and partner-related content (blogs, webinars, case studies, etc.).
- Support member retention efforts through proactive communication and personalized outreach.
- Develop comprehensive GTM plans for CAA partner offers, including scheduling and coordination with partners for handoff to Marketing & Communications teams.
- Working with partners to gain approval on CAA marketing efforts.
- Assist in developing content and collateral that drives program awareness and participation.
- Conduct market and competitive analyses to understand member needs and potential partner-category fit.
Skills & Qualifications:
Required:
- Diploma or Bachelor’s degree in Marketing, Business, Communications, or related field.
- 3–5 years of experience in customer service, marketing, or loyalty/rewards program support.
- Excellent communication and problem-solving skills.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office (Excel, PowerPoint, Word) and CRM or loyalty software.
- Experience with marketing automation tools (preferred).
- Knowledge of customer segmentation and engagement strategies (preferred).
- A passion for customer experience and brand loyalty (preferred).
Why Join Us?
At CAA Saskatchewan, you'll lead meaningful initiatives, from managing national programs and enhancing member satisfaction to shaping partner-focused campaigns that drive engagement. This role offers the opportunity to innovate and help define how we deliver value to members every day.
Excited about this opportunity? We'd love to hear from you. Apply today!
How to Apply:
Send your resume and cover letter to careers@caask.ca